Home Care Packages

Home Care Packages are individually planned and coordinated packages of community home care services designed to meet older people’s daily care needs in the community. HCP’s are targeted at frail older people living in the community who require management of services because of their complex care needs. These people would otherwise be ineligible for at least low level care resident care.

To access HCP’s a person must first be assessed and approved by an Aged Care Assessment Team (ACAT).

Services Include

  • Bathing, showering or personal care
  • Toileting
  • Dressing or undressing
  • Mobility
  • Transfer
  • Preparing and eating meals
  • Laundry
  • Home help
  • Gardening
  • Short-term illness
  • Sensory Communication or fitting Sensory Communication aids

What costs are involved?
$20 per month, includes lawn mowing.

How does it work?
A referral is made to the Aged Care Assessment Team (ACAT) at the QEII Hospital who will come out to your home to do the assessment.

Who can make referrals?

  • Self, relative, Carer
  • Neighbours & friends
  • Other community organisations
  • Hospital Liaison Officers

home care services

HCP recipients have the following rights and responsibilities:

  • To be involved in deciding and choosing the care most appropriate to meet their needs
  • To be given enough information to make an informed choice about their care
  • To receive care that takes account of their lifestyle, cultural, linguistic and religious preference
  • To be given a written plan of the services they will receive. This plan should be included in the Care Recipient agreement. Any changes to the plan should be made in consultation with the care recipient, agreed to by the care recipient and signed where possible, and incorporated in the agreement
  • To take part in social activities and community life as they choose
  • To be treated with dignity, with their privacy respected
  • To complain about the care they are receiving, including the manner in which it is being provided, without fear of losing the care or being disadvantaged in any other way
  • To choose a person to speak on their behalf for any purpose. If a care recipient does appoint an advocate to act on their behalf, the approved provider must allow the advocate to act on their behalf. The approved provider must allow the advocate access to their service
  • To inform care recipients of the provider’s privacy and confidentiality procedures, and their rights under those procedures
  • To give each care recipient access to personal information about him or herself, held by the provider.